His mission

(he chose to accept it)
Help our agents do good things

Recent Deployments

Product
Staffing
Journey
Strategic planning
Quality
Resiliency

Tools & Tradecraft

Systems operations

Running

Google App scripts

Petting dogs

Puzzles

Noteworthy Achievements

Grew two software agencies to 100+ people through client service, people, and operations leadership
Mentored dozens of software engineers to develop with empathy for their team and their users
Programmed in MUMPS while implementing medical software at large healthcare organizations
Completed mid-career apprenticeship program to pivot towards modern programming languages

Reports from the Field

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